My app is stuck installing or updating [iOS]

← Troubleshooting
If an app gets stuck when you're installing or updating it, try following these troubleshooting steps.
  1. Open the Settings app.
  2. Scroll down and tap on iTunes & App Store.
  3. Tap on your Apple ID (an email address) and tap Sign Out (note that you will need your password in step 6 to sign back in).
  4. Turn off Wifi and cellular connectivity by enabling Airplane Mode.
  5. Reboot your device by holding down the power button and the home button at the same time until you see the Apple logo, then release.
  6. Disable Airplane Mode.
  7. Head to Settings > iTunes & App Store and sign in with your Apple ID.
  8. See if the download of the app resumes correctly. If not, open the App Store, search for the app in question and tap on the stop button. Wait a couple of minutes and then tap on it again to resume the download.
Problems installing or updating are unrelated to the app itself. If you continue to have problems after following those steps, please contact Apple Support at:

https://getsupport.apple.com

Troubleshooting

  1. My app is exhibiting strange behavior [iOS]
  2. My app is exhibiting strange behavior [Android]
  3. I upgraded one of the free apps in the past, but now it's asking me to pay again
  4. I bought a bundle in the past, but now it's saying I didn't purchase the upgrade
  5. The Hypnotic/Sleep Booster won't work
  6. I previously paid for the app, but I was charged again
  7. We have a Family Sharing iTunes account and I can't restore the upgrade
  8. I tapped Restore In-App Purchase, but it says I haven't upgraded
  9. My app is stuck installing or updating [iOS]
  10. My app is stuck installing or updating [Android]
  11. I only hear the voice, not the background sound
  12. The volume is too low or I can't hear anything
  13. The app triggers Siri unexpectedly

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